Shipping policy
This policy is applicable to (Hong Kong) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
A. SHIPPING COSTS
Free Shipping On Orders to most area within the HK.
Please kindly contact us before ordering from these areas or we will send you a message about the surcharge after your order.
B. TRANSIT, HANDLING & ORDER CUT-OFF TIME
Generally, shipments are in transit in 3-7 days (Monday to Friday). The order cut-off time will be 04:00 PM . Order handling time is 1 - 2 business days (Monday to Friday).
C. DELIVERY TERMS
We use Port Express to deliver the product.
D. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@hesenint.com.
E. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
F. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.